Friday, December 28, 2007

Best Buy Expanded holiday return policy

I am sure we have to return some gifts and things so this was pretty interesting to me. I read on Yahoo Finance of Best Buy's holiday return policy and decided to note it.
Best Buy's Hoiliday Return Policy from their site:
NEW! Expanded holiday return policy Not sure you're buying exactly what they want? No problem, because this year, gifts purchased between November 1 and December 24 qualify for an extended return period.

Qualifying products may be returned through January 31, 2008. Some exclusions apply, so learn more about our new holiday return policy.

Online Return Policy

You may return merchandise purchased at if it meets the guidelines below.

You may return merchandise to a Best Buy store within the U.S. or by mail to our return center. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges. Learn more about how to return an

online purchase.

Holiday Return Policy
Buy now with confidence! Gifts may be returned through January.

Gift purchases made between November 1, 2007 and December 24, 2007, qualify for our Holiday Return policy. Qualifying products may be returned through January 31, 2008. The other terms of our standard policy (including, but not limited to, "non-returnable items" and "restocking fee," etc.) apply. Products purchased prior to November 1 or after December 24 and non-gift purchases do not qualify for our holiday return policy. For these purchases, our standard return policy applies, which is explained in the paragraphs that follow.

14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on computers, monitors, notebook computers, projectors, camcorders, digital cameras and radar detectors.

30-Day Return Period
Thirty days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).

The following items are not returnable:
  • Labor and/or installation services
  • Items that are abused
  • Opened computer software, movies, music and video games
    • If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).
  • iTunes prepaid music cards
  • Best Buy Digital Music Store cards
  • Best Buy/Kodak Gallery Prepaid Photo Cards
  • UMusic Prepaid Ringtone cards
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS/navigation and in-car video systems. A 25% restocking fee will be charged on special order products, including appliances. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to a Best Buy store, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock, call Customer Care at 1-888-BEST BUY (1-888-237-8289).

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. Best Buy is not responsible for any personal data left on or in these items.

Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off), will have the value of the promotional item deducted from the refund amount.

Please call Customer Care at 1-888-BEST BUY (1-888-237-8289) if your return is a:
  • Major appliance, TV, accessory or furniture delivered via special delivery
  • Computer that you plan to mail back to our return center for a refund
  • Performance Service Plan

  • For purchases made in a Best Buy store, please see our Store Return Policy.
  • For purchases made in a Magnolia Home Theater store, click here.
  • For purchases made from one of our partner sites, check your packing slip or the partner's Web site for return or exchange information. Items purchased from a partner site may not be returned or exchanged through the Best Buy return center or in a Best Buy store.

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